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The best gartner contact centre as a service Us 2023

What is a Gartner contact center? What is Contact Center as a Service? Gartner defines CCaaS as a software as a service (SaaS)-based application that enables customer service organizations to manage multichannel customer interactions holistically in terms of both customer experience (CX) and employee experience. Genesys Customer Experience Platform is a CCaaS that helps you […]