the best gartner contact center as a service 2021 in the us

the best gartner contact center as a service 2021 in the us
 

 
the best gartner contact center as a service 2021 in the us

 
the best gartner contact center as a service 2021 in the us

 
the best gartner contact center as a service 2021 in the us

the best gartner contact center as a service 2021 in the us

the best gartner contact center as a service 2021 in the us
Gartner Magic Quadrant for Contact Center as a Service
Summary As cloud contact center offers mature, organizations are starting to consolidate to a single CCaaS provider for operations in multiple regions. Application leaders responsible for customer service can use this research to assess the best-fit provider for their geographic and functional requirements.

Look at los puntos fuertes y las precauciones del proveedor de tecnología con sus necesidades específicas.

the best gartner contact center as a service 2021 in the us

the best gartner contact center as a service 2021 in the us

What is Contact Center as a Service?

gartner contact center as a service

Contact Center as a Service (CCaaS) is a SaaS application that enables customer service organizations to manage multi-channel customer interactions holistically (using self-service and assisted service) from both a standpoint customer experience and employee experience. CCaaS solutions are great systems of differentiation, enabling an adaptive and flexible delivery model with both native capabilities on the four pillars of excellent customer service, as well as productive integrations to partner solutions, through the markets of applications. Contact center-as-a-service providers enable platform standardization across the customer service organization

Products in Contact Center as a Service Market Notice

5 stars 49% CXone
by NICE inContact
“Improved quality assurance management support experience”

Since we started working from home in March, we have moved to NICE inContact CXone to quickly serve some of our clients. With its implementation in our department, we did not know this application at first.

Talkdesk 5 stars 57%
by Talkdesk
“The Talk Desk solution has improved customer satisfaction!”

Great product, easy to integrate with reps and simple to sign at home or in the office. We never missed a beat using the talk desk when the pandemic hit. Metrics and reports are used to effectively monitor performance.

5-star contact center 50% Vonage
by Vonage
“Vonage is a proactive partner helping us achieve our contact center goals”

The experience with Vonage CC since initial product discovery, creation of a POC, negotiations on initial product features and costs have been extremely well received by all aspects of our Technology and Operations team.

5 stars 66% Genesys Cloud
by Genesys
“The switch to CCaaS has been very beneficial for our company”

Genesys Cloud has enabled our company to simplify our contact center technology stack while creating enhanced customer experiences in our contact centers. With features included in the platform.

5 stars 77% Amazon Connect
Amazon Connect
by Amazon Web Services (AWS)
“Call center operational within one day for our Covid-19 Community Hub response team.”

We had an obligation to set up a new call center within an extremely short timeframe in response to the Covid-19 pandemic. We were in the process of creating a Community Hub team to reach out to thousands of identified at-risk residents.

5 Star Virtual Contact Center 71% Five9 (VCC)
by Five9
“Five9 – You can’t even compare!”

I can’t say enough good things about this company. Five9 has come to us in a time of need and has helped us take giant strides over the past few years. I have worked with many “computer help centers” over my years.

Cisco Webex Contact Center 5 Star 63%
by Cisco
“Amazing people!”

I have been working with this contact center solution since 2012 and have always had an amazing job done and on time. These are the people who make the business and who love working with them every time!

5 stars 67% CxEngage
by Lifesize
“Serenova is endlessly moldable to meet the needs of your contact center.”

Serenova’s customer support is unmatched and their call flow capabilities are endless if you can learn to code a bit (this is coming from someone with no coding experience whatsoever).

100% 5-star contact center 8×8
by 8×8
“The most fluid implementation of my IT experience of over 25 years”

Very easy to implement. The sales team and the implementation team are super stars. They go above and beyond what is expected of them. The product is robust and performs beyond our expectations.

the best gartner contact center as a service 2021 in the us

What is Contact Center as a Service?

Contact Center as a Service (CCaaS) is a SaaS application that enables customer service organizations to manage multi-channel customer interactions holistically (using self-service and assisted service) from both a standpoint customer experience and employee experience. CCaaS solutions are great systems of differentiation, enabling an adaptive and flexible delivery model with both native capabilities on the four pillars of excellent customer service, as well as productive integrations to partner solutions, through the markets of applications. Contact center-as-a-service providers enable platform standardization across the customer service organization

the best gartner contact center as a service 2021 in the us

Gartner Wizardry Quadrant for Contact Center as a Help

Synopsis As cloud contact focus offers develop, associations are beginning to unite to a solitary CCaaS supplier for activities in various areas. Application pioneers answerable for client support can utilize this exploration to survey the best-fit supplier for their geographic and utilitarian prerequisites.

Gartner Magic Quadrant for Contact Center as a Service
Summary As cloud contact center offers mature, organizations are starting to consolidate to a single CCaaS provider for operations in multiple regions. Application leaders responsible for customer service can use this research to assess the best-fit provider for their geographic and functional requirements.
the best gartner contact center as a service 2021 in the us

Gartner Wizardry Quadrant for Contact Center as a Help

the best Competitors and Alternatives gartner contact center as a service 2021 in the us

5 stars 0% Genesys Engage
Genesys Engage
by Genesys
“Proof of the future of our (home) business”

Large suite of software for working from home during C19. Always ready to listen and learn. The improvement in the software is documented on a roadmap for visibility. Enables a future-proof business through improvements

Genesys vs. Avaya
41 Rating
5 stars 0%

5 stars 0% Storm contact 
by Content Guru
“Collaborative approach for the delivery of an omnichannel roadmap”

Content Guru provides a strong support model and we’ve worked collaboratively to create a customer engagement roadmap for our business. We actively use their telephony services and features and more .

0 reviews
Avaya Aura Contact Center (old)
by Avaya

0 reviews
SAP Contact Center
by SAP

0 reviews
Vocalcom Cloud Contact Center
by Vocalcom

the best gartner contact center as a service

Synopsis As cloud contact focus offers develop, associations are beginning to unite to a solitary CCaaS supplier for activities in various areas. Application pioneers answerable for client support can utilize this exploration to survey the best-fit supplier for their geographic and utilitarian prerequisites.

the best gartner contact center as a service 2021 in the us

Gartner Wizardry Quadrant for Contact Center as a Help

the best gartner contact center as a service 2021 in the us

Synopsis As cloud contact focus offers develop, associations are beginning to unite to a solitary CCaaS supplier for activities in various areas. Application pioneers answerable for client support can utilize this exploration to survey the best-fit supplier for their geographic and utilitarian prerequisites.

the best gartner contact center as a service 2021 in the us

Gartner Magic Quadrant for Contact Center as a Service
Summary As cloud contact center offers mature, organizations are starting to consolidate to a single CCaaS provider for operations in multiple regions. Application leaders responsible for customer service can use this research to assess the best-fit provider for their geographic and functional requirements.

the best gartner contact center as a service 2021 in the us

the best gartner contact center as a service 2021 in the us the best gartner contact center as a service 2021 in the us the best gartner contact center as a service 2021 in the us the best gartner contact center as a service 2021 in the us the best gartner contact center as a service 2021 in the us the best gartner contact center as a service 2021 in the us .

 

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